হোমকোর্সআমার কোর্সআমল চ্যালেঞ্জ

Privacy Policy for Tarsheed Academy

Effective Date: June 22, 2026

Company: Tarsheed Academy
Website: https://tarsheed.academy
Contact: [email protected]

1. What Information We Collect

A. Information you give us directly:

  1. Account info: Name, phone number, email when you register for seminars, courses, or contact us
  2. WhatsApp messages: Content of messages you send to our WhatsApp Business number, including text, images, documents
  3. Payment info: Billing details processed by secure third-party payment gateways. We do not store card numbers
  4. Support requests: Details you provide when you email or message us for help

B. Information collected automatically:

  1. Website/app usage: Pages visited, time spent, device type, IP address, browser, via cookies and analytics
  2. WhatsApp metadata: Delivery/read receipts, your WhatsApp name, phone number, as provided by WhatsApp Cloud API
  3. Technical logs: Error reports, performance data to improve our services

2. WhatsApp Messaging Data

If you contact us via WhatsApp or provide your phone number to receive seminar updates, we collect:

  1. Phone number: To send you messages via WhatsApp Business API
  2. Message content: Text, images, documents you send to our WhatsApp number
  3. Message metadata: Delivery/read receipts, your WhatsApp profile name, as provided by WhatsApp

How we use WhatsApp data: We use your phone number to send template messages like join_seminar for course reminders, event links, and support. Message content is used only to reply to your requests.

Data sharing with Meta: WhatsApp messages are processed by Meta Platforms, Inc. to deliver messages. Meta acts as our Service Provider under WhatsApp Business Terms. View WhatsApp’s Privacy Policy: https://www.whatsapp.com/legal/privacy-policy

Opt-out: You can stop WhatsApp messages at any time by replying STOP to any message, or emailing [email protected].

Retention: We retain WhatsApp message content for 30 days for customer support, then delete it unless required by law.

3. How We Use Your Information

We use your data to:

  1. Provide services: Send seminar reminders, course updates via WhatsApp/email
  2. Customer support: Reply to your questions on WhatsApp, email, or phone
  3. Improve our services: Analyze usage to improve courses and WhatsApp experience
  4. Marketing: Send info about new courses via WhatsApp/email if you opted in. Reply STOP to opt out
  5. Legal compliance: Meet Meta/WhatsApp Business Policy and Bangladesh law

We will never sell your personal data.

4. How We Share Your Information

We share data only when necessary:

  1. Service providers: WhatsApp/Meta for message delivery, hosting, payment gateways, Google Analytics, Facebook Pixel
  2. Legal requirements: If required by law or court order
  3. Business transfer: If Tarsheed Academy is merged or acquired, with notice

5. Data Retention

  1. WhatsApp messages: 30 days, then deleted
  2. Account info: While active + 2 years
  3. Usage Data: Retained for shorter periods unless needed for security

6. Your Rights

You can: access, correct, delete your data, or withdraw consent. Email [email protected]. We respond within 30 days.

7. Third-Party Services

The app uses:

8. Security of Your Personal Data

We use SSL encryption and access controls. No method is 100% secure, but we use commercially acceptable means to protect your data.

9. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this policy. Changes are posted here with a new effective date.

11. Contact Us

Tarsheed Academy
Email: [email protected]
Website: https://tarsheed.academy
Address: 74/B/1, 6D, Kallyanpur, Rd 14, Mirpur, Dhaka-1207, Bangladesh