Terms and Conditions

Tarsheed Platform is an online service platform enabling Content Providers to create and offer content in various formats including without limitation audiovisuals, audio, pre-recorded audiovisuals, live audiovisuals and/or in written form in a diverse range of categories through various modes and means (“Content Provider Content”) and publish and make available such Content Provider Content to the Learners. Tarsheed acts as an intermediary between the Content Providers and Learners or other equivalent / similar legislations and makes available the Content Provider Content to the Learners, including through subscription offerings (refer to the Subscription Terms below to know more). Tarsheed may also offer, either directly or indirectly (through other third party platforms), other incidental and ancillary services which may include without limitation question banks, mock tests, doubt-solving solutions, Live Mentorship, live videos, contests, scholarships, webinars and events (physical and/or online) and facilitating discussion forums.

Further, Tarsheed may offer certain products/services to you in collaboration with one or more of the other Collaborated Platforms (as defined under the Privacy Policy). In such cases, to the extent that such product/services are made available to you through the Platform, the Platform Terms shall continue to apply to you.

For the purpose of the Platform Terms, usage of the terms“Platform Services”/ “Services” shall mean and include all the services referred to in this section and such other products or services as may be offered by Tarsheed.

You agree and acknowledge that Tarsheed has no control over and assumes no responsibility for, the User-generated Content (as defined under the ‘Intellectual Property’ section below) and by using the Platform, you expressly relieve Tarsheed from any and all liability arising from the User-generated Content.

You agree and acknowledge that Tarsheed shall have the right at any time to change or discontinue any Service, product, aspect, or feature of the Platform, including without limitation to, the User-generated Content (to the extent it is permitted to, or required, by virtue of being an ‘intermediary’), its availability and Supported/Compatible device required to access or use the Services. Tarsheed reserves the right to terminate your Subscription and / or restrict your access to the Platform, if you choose not to provide / partially provide the requested information.

As a Learner, to access the Platform and use certain Services, you will be required to register and create an account on the Platform by providing the requested details.

To register on the Tarsheed Platform you must meet the ‘Age Requirements’ specified hereinbelow. By using the Tarsheed Platform, you, through your actions, affirm that the Age Requirements are met.

You can register on the Platform for free however, certain Services offered on the Platform may be chargeable. Please review the Service offerings on our Site or Application(s). You are not obligated to purchase any product or use any Service offered on the Platform.

Age Requirements to register and use on the Platform (“Age Requirements”):

• If you are a resident of Bangladesh or any other country (except USA, UK or EU countries), then you must have attained at least 18 (eighteen) years of age to register and use the Tarsheed Platform;
• If you are a resident of the European Union (EU) country and have attained at least 16 (sixteen) years of age, then you are permitted to register and use the Tarsheed Platform; and
• If you are a resident of the United States of America (USA) or United Kingdom (UK) and have attained at least 13 (thirteen) years of age, then you can register and use the Tarsheed Platform.

if you are a resident of the US, UK or EU countries and are between the ages 13 and 18/ 16 and 18 respectively or if you are resident of any other country and are considered to be of any age determined for use of internet services but are less than the contractual age determined by the applicable laws of such country, then by using the Platform, you confirm to us that your use of the Platform is with the permission of your Parent(s) (as defined below), and your Parent has read, agreed and accepted to the Agreement; and in the event of any dispute between you and Tarsheed pursuant to your Agreement with us, the terms of our Agreement shall be applicable to and enforceable against your Parent.

A Learner who does not fulfill the Age Requirements mentioned above (as may be revised as per applicable laws from time to time) and is desirous of registering on the Platform i.e., if a Learner is a “Minor”/ “Child”, then the Learner may use the Platform with the consent of, and under the supervision of, their parent or legal guardian (“Parent”). Accordingly, in such a case, the Parent must agree to the Platform at the time of their registration on the Platform. Please note that minors/children are not by themselves eligible to register on the Platform.

Tarsheed reserves the right to terminate your Subscription and / or restrict your access to the Platform, if it is discovered that you do not meet the Age Requirements and/or the consent to register and use the Platform is not obtained as above. You acknowledge that Tarsheed does not have the responsibility to ensure that You conform to the aforesaid Age Requirements. It shall be Your sole responsibility to ensure that the required qualifications are met.

If you are a Content Provider, your access and use of the Platform may additionally be subject to separate agreement(s) with Tarsheed and shall be collectively governed by the terms of such agreement, the Terms and Conditions, other Platform Terms, and such other terms as may be communicated or agreed with the Content Provider from time to time.

Further, the permission given by Tarsheed to access and use the Platform under these Terms and Conditions is subject to the following conditions:

• You agree not to distribute in any medium any part of the Platform, Content Provider Content or the Tarsheed Content (as defined below) without Tarsheed’s prior written authorization.
• You agree not to alter or modify any part of the Platform.
• You agree not to access User-generated Content of any other User through any technology or means other than the User-generated Content you have legitimate access to.
• You agree not to use the Platform for any of the following commercial uses unless you obtain Tarsheed’s prior written approval:
  • the sale of access to the Platform;
  • the sale of advertising, sponsorships, or promotions placed on or within the Platform or Content Provider Content; or
  • the sale of advertising, sponsorships, or promotions of any third-party page or website.
• You agree to receive installs and updates from time to time from Tarsheed. These updates are designed to improve, enhance, and further develop the Platform and may take the form of bug fixes, enhanced functions, new software modules and completely new versions. You agree to receive such updates (and permit Tarsheed to deliver these to you) as part of your use of the Platform.
• You agree not to use or launch any automated system, including without limitation, “robots,” “spiders,” or “offline readers,” that accesses the Platform in a manner that sends more request messages to Tarsheed’s servers in a given period of time than a human can reasonably produce in the same period by using a conventional on-line web browser. Notwithstanding the foregoing, Tarsheed grants the operators of public search engines permission to use spiders to copy materials from the Site for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials. Tarsheed reserves the right to revoke these exceptions either generally or in specific cases at any time with or without providing any notice in this regard. You agree not to collect or harvest any personally identifiable information, including account names, from the Platform, nor to use the communication systems provided by the Platform, unless otherwise mentioned herein.
• You may post reviews, comments and other content; send other communications; and submit suggestions, ideas, comments, questions or other information as long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringement of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any other form of spam. In other words, ensure that your conduct on the Platform is in accordance with the Platform Terms, including the User Guidelines.
• In your use of the Platform, you will, at all times, comply with all applicable laws and regulations.
• Tarsheed reserves the right to discontinue any aspect of the Platform at any time with or without notice at its sole discretion.
• You are responsible for maintaining the confidentiality of your account and password to access the Platform. You acknowledge that your account is personal to you and agree not to provide any other person with access to the Platform and to restrict access to your device to prevent any unauthorized access to your account. You agree to accept responsibility for all activities that occur under your account. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your username, password, or other Personal Information. You should take all necessary steps to ensure that the password is kept confidential and secure at all times, and if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner, you agree to immediately change your password or inform us of any unauthorized access to or use of your username or password, so that we are able to help you stop or prevent such unauthorized access. Please ensure that the details you provide us are correct and complete.
• You represent that the information provided by you at the time of the registration are correct, true and accurate, and you agree to update the same as and when there is any change in the said information. Please read our Privacy Policy to understand how we handle your information.

Please note that we reserve the right to reject or put on-hold your registration on the Platform as may be required to comply with any legal and regulatory provisions, and also reserve the right to refuse access to the Platform, terminate accounts, remove content at any time without providing any notice to you, and/or reserve the right to disable any account, feature, or identifiers, whether chosen by you or provided by us, at any time if, in our opinion, the said identifiers or you have violated any provision of the Platform Terms.

Further, to access the Platform, create, publish and/or view the User-generated Content on the Platform, you will need to use a “Supported/Compatible Device” which means a personal computer, mobile phone, portable media player, or other electronic device that meets the system and compatibility requirements and on which you are authorized to operate the Platform. The Supported/Compatible Devices to access the Platform and/or avail the Services may change from time to time and, in some cases, whether a device is (or remains) a Supported/Compatible Device may depend on software or systems provided or maintained by the device manufacturer or other third parties. Accordingly, devices that are Supported/Compatible Devices at one time may cease to be Supported/Compatible Devices in the future. Thus, kindly make sure that the device that you use is compatible with our system/software to use the Platform and avail the Services offered therein.

For Learners, Tarsheed does not charge any fee for registration and account creation. However, certain Services offered by Tarsheed may be chargeable. Accordingly, access to certain Services and features is offered by Tarsheed through purchases; the details of the Services and applicable features along with their corresponding prices can be found on our Site and/or Application(“Courses”/ “Live Class Service”). You can purchase Courses by following the instructions you encounter as you navigate through the Platform.

The terms that are applicable to Your purchase of Subscription(s) -

• Purchase of a Course will allow you access only to the content available under the category of content for which you have purchased the Subscription.
• The Services offered, and the validity/term of your Course (“Course Period”)may vary depending on the Course you may purchase. Hence, before you proceed to purchase any Subscription, please read and understand the details of the Course(s) you intend to purchase on the Platform. If you are unclear about any part of the Course offering or need further clarification, then please feel free to write to us prior to your purchase at email address provided in the ‘Contact for User Support/Queries’ section below.
• We may personalize Services and feature them as part of Courses, including showing you recommendations on content in the specific category, and other related categories that might be of interest to you. We also endeavour to continuously improve the Subscription offerings to improve your Platform experience.
• Course Period may be extended upon repurchase of your already purchased Subscription. The terms of repurchase, if any, can be found on our Site and/or Application. However, please note that the prices may stand revised from the time of your first purchase of the course.
• The course is of a personal nature and is solely for the benefit of the person purchasing and is not allowed to be resold by you or transferred to or shared with any other person for consideration or otherwise. In the event we get to know that any User has resold / transferred / shared Subscription with another person, then Tarsheed retains the right to cancel/terminate the Subscription forthwith.
• Due to the limitations, if any, imposed on us by our Content Providers (who own the Content Provider Content), the Content Provider Content we make available to you under any Subscription offering are subject to restrictions on viewing access and on the length of time we make them available to you. These restrictions may change over time as we add new features, devices and content to our Subscription Service. Illustratively, following are some of the restrictions that are applicable to your access to the content (made available through Subscription Service or otherwise):
  • Live – Streaming of Content Provider Content/ Live Videos: You will get access to attend live videos (in other words, live- streamed content), if the same is offered as part of your purchased Subscription. The access shall be available to you through the Platform during the Course Period and shall be subject to the Platform Terms. Please be sure to use a Supported/Compatible device (refer to the ‘Right to Access and Account Creation’ section above) while accessing the live videos.
  • Viewing Period: Depending on the Subscription, we may make available the recorded versions of any relevant live video to you for continued viewing on the Platform (which may include in-app downloading as mentioned below) during your Subscription Period. Please note that availability of the recorded versions of any relevant live video content for your subsequent access on the Platform is subject to our agreements with the Content Providers, and we do not in any manner guarantee the availability of the same for any reason whatsoever.
  • In-App Downloading: Depending upon your Course, you may only have an option to do in-app downloads and the downloaded content can be viewed by you during the Subscription Period. After downloading the Content Provider Content, you shall have access to the same for the Subscription Period only and all access to the downloaded content shall be removed on expiry or termination of your Subscription, as the case maybe.
  • Quality of Streaming: The resolution and quality of the content you receive will depend on a number of factors, including the type of Compatible Device on which you are accessing the Content Provider Content and your bandwidth, which may increase or decrease over the course of your viewing. While we strive to provide you a high-quality viewing experience, we make no guarantee as to the resolution or quality of the content you will see when streaming.
• Depending on the Service you have purchased, you may be given access to certain additional Services and features. The additional terms applicable to each of these additional Services may be made available to you on the Platform in the form of terms and conditions or FAQs (Frequently Asked Questions) for that specific Service or may be otherwise communicated to you. Hence, please be sure to go through the Platform Terms to understand the additional services, if any made available to you, and how you can avail the same.

Pricing and Payments:

You can purchase a Subscription Service of your choice for any category(ies) of content by following instructions on the Platform and making the payment applicable for the Subscription you intend to purchase. Please read the below terms applicable for the purchase. The below terms are to be read with any other terms communicated to you at the time of purchase of your course:

• You agree to pay all fees and charges that are attributable to your account on the Platform and that you are solely responsible for payment of these fees and charges. The charges are payable in full and in advance and are valid until the completion of the applicable Period or until otherwise canceled or terminated in accordance with the terms of this Agreement.
• If you have specifically authorized us, then the payments for the applicable Courses are automatically charged at the beginning of each billing period, unless you withdraw your authorization or submit a cancellation request to us directly through your account prior to the start of the billing period or in writing via email to the address specified in the ‘Contact for User Support/Queries’ section below. The payment for your Subscription will be charged upon the anniversary of its billing period if the payments for course are in more than a single tranche. Subject to your specific authorization and applicable laws, you agree that Tarsheed may charge any recurring service to the credit card or debit card or account that you provide/link at the time of your first purchase of the Subscription or as updated by you through your account on the Platform, provided such updation takes place prior to upcoming billing period.
• If you have not completed payments for your Subscriptions, we may restrict / suspend your access to the Platform until your account becomes current and paid in full.
• We reserve the right to pursue the fee owed to us using collection methods which may include charging other payment methods on file with us and/or retaining collection agencies or legal counsel.
• Your payments to Tarsheed shall be subject to applicable taxes including without limitation Goods and Service Taxes (GST) and Value Added Taxes (VAT) or other similar taxes as may be applicable in your country of residence/from where you have created your account on the Platform/ purchased the underlying Courses.
• We reserve the right to change/revise the pricing of the Courses. For existing Courses for which the applicable fees have been already received by us, we will implement the price changes during the next billing period or renewal of the Subscription.
• We further reserve the right to offer custom plans and pricing (including discounts and / or special offers) in addition to what is offered on the Platform, which include offering custom billing and payment terms, that are different from our standard terms.
• We use third-party payment gateways and/or aggregators to process payments applicable to the Services offered by us. Third-party payment gateway(s) made available to you may vary depending on the Course you choose. Similarly, we have also enabled integration of third-party payment providers to facilitate better payment options to you, which may vary depending on your territory or the Subscription you choose. Third-party payment gateways/aggregators and third- party payment providers shall collectively be referred to as “Third-Party Service Providers”.

Third-Party Service Providers may also charge you fees to use or access their services and may require your Personal Information to complete any transaction for the Platform. Further, to facilitate completion of your payments to us through the Platform or avail the payment options provided to you, you may be redirected to an external website operated by the Third-Party Service Provider. We cannot and do not (i) guarantee the adequacy of the privacy and security practices employed by or the content and media provided by the Third-Party Service Provider or its respective websites or (ii) control collection or use of your Personal Information by such Third-Party Service Provider. Hence, prior to using any services offered by a Third-Party Service Provider, we suggest that you read their terms and conditions, privacy policy and other policies that may apply, to understand their terms of usage and to understand how your Personal information is being processed. Tarsheed is not affiliated to any Third-Party Service Provider and neither Tarsheed nor any of the Third-Party Service Providers are agents or employees of the other.

Further, pursuant to the payment option you may choose, you may be required to enter into a separate agreement with the relevant Third-Party Service Provider. This agreement with the Third-Party Service Provider is an independent contract/agreement between you and such Third-Party Service Provider and Tarsheed shall in no manner be a party to the same. Tarsheed is only facilitating various payment options to you and is not offering the payment by itself in any manner.

You agree that you are solely responsible for all charges that occur through such Third-Party Service Providers and acknowledge and agree to indemnify, defend, and hold harmless Tarsheed, its licensors, their affiliates, and their respective officers, directors, employees, and agents from any loss arising out of or related to the use of the Platform or any purchases made through the Platform. This obligation will survive your use of the Platform and termination of your Agreement with us. For purposes of the Platform Terms, “Loss” means all losses, liabilities, damages, awards, settlements, claims, suits, proceedings, costs, and expenses (including reasonable legal fees and disbursements and costs of investigation, litigation, settlement, judgment, interest, and penalties). Tarsheed shall not be liable to you for any claims arising out of any act or omission on the part of the Third-Party Service Provider(s) including, but not limited to, any lost, stolen, or incorrectly processed payments. Tarsheed expressly disclaims any responsibility and liability for all services provided by the Third-Party Service Provider(s).

Please note that all Subscription payments are collected by Tarsheed only through the Platform and not through any third parties (except Third-Party Service Provider(s)). We do not usually authorize any third party (except Third-Party Service Provider(s)) to collect monies on our behalf; however, if we have authorized any third party then such third party will have received a written authorization from Tarsheed either by way of any agreement or an authorization letter. Kindly verify with such a third party before you make any payments to them, alternatively, you can always check with us by writing to us at the email address provided under the ‘Contact for User Support/Queries’ section below.

Further, Tarsheed is solely authorized to offer discounts / offers, if any, on the Subscription prices. These discounts / offers are communicated on the Platform or via direct communication to you from Tarsheed via email, SMS, phone, or such other means of communication, and can be availed only through the Platform, unless otherwise specifically communicated by Tarsheed. Other than Tarsheed, no person, including without limitation, Content Providers or any third-party platform, are allowed to offer any discounts on the Subscription prices offered on the Platform. Tarsheed shall not be liable for any claims arising from such unauthorized discounts / offers offered by any person (including any third- party platform or Content Provider), other than Tarsheed.

Cancellation and Refund Policy:

You may cancel your Subscription through your account on the Platform. However, please note that the cancellation will become effective at the end of the then-current billing period; in other words, we will not renew your Subscription, but the existing Subscription will continue until the end of its billing period and there shall be no refund of the fee already paid for the same, unless otherwise specified in the Refund Policy. So, please read these terms and conditions and the Refund Policy carefully before purchasing any Subscription.

When you cancel your Subscription, Tarsheed may disable access to features made available to you upon your purchase of Subscription, while your account may continue to exist on the Platform.

If you have concerns or queries regarding the Platform Terms, you may write to us by email [email protected] or by post to:

Tarsheed Office Address:
74/B/1, 6D, Kallyanpur, Rd 14, Mirpur, Dhaka-1207